Not Measurable = Not Controllable


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Metrics and Quality go hand in hand. That was one of the many good learnings I had in the TCS Integrated Quality Management System Training @ SEEPZ. This reminds me of a quote
"If you don't know where you are , A map is Useless".
Being in TCS for the last 9 months, this was the first time I felt the planning in TCS was so farsighted. The Vision, mission, and the goal sheets from CEO to team members like us are perfectly cascaded. But most of the people who attended the training were showing all means of discomfort and boredom in their faces. They were not interested about the system with which they are working for more than 40% of a day.I think knowing about the process and policies of the company we are working is a must, and we must make use of the benefits provided.

But for me the two days of training gave me lots of input on Quality and Security perspective of a IT Servicing Company. I am also trying to implement the same in my day-to-day work to help the company achieving its vision.


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